Frequenty Asked Questions


Do your clothes run big or small and do they shrink in the wash?

Our colored shirts run small and will not shrink much after washing. For example if you are usually between a medium and a large go with a large unless you want it to fit really tight. Our crème colored shirts are sized normally but will shrink a bit after a few washes to be about the same size as the colored shirts. As a general rule of thumb if you are debating between two sizes it’s recommended to get the bigger size.


How can I order some Naked Cotton apparel?

It’s very easy. When looking at the product page you will see a table under the picture of the item. From left to right the table lists the price, sex, style and color of the item. Next each size is listed individually and shows the status of the item. Simply click Buy Now! to order an item that’s in stock, click Preorder to preorder an item for a discount, or click Request to request to be notified when the item is in stock.


Is my credit card information secure?

Yes, very secure. When you go to checkout we transfer you to our secure site that uses SSL technology with a 128-bit encryption, you should see a gold lock on your browser when this is enabled. All of your personal and credit card information is transmitted over this link. Additionally, we do not store any credit card information on our database; we destroy the credit card number after you complete the transaction for your safety and security.


How do I refer someone and what are the benefits?

It is very easy. Simply tell them to go to our member login area and sign up to become a new member. During their initial sign on they can enter a ‘Referring Source’. Have them enter your member email address. Once they place their first order you will get $2 in Naked Cash plus $0.50 for every item they buy. Then, on every future order they place you will get an additional $0.25 for every item they buy.


What is the difference between in stock and preorder?

In stock items we have in stock and will ship within 2 business days of your order. Preorder items are either items we currently carry in stock but due to their popularity we have run out and are making more or new ideas that we are testing. If you order a preorder item and we have not started to make it yet we immediately put in for the order. On average preorders take about 3 to 4 weeks to ship. Due to the delay we offer preorder items at up to a 15% discount.


How much is shipping and how does it work?

Shipping is $3.85 for first class mail, $5.90 for priority mail and express mail shipping starts at $18.50. If you place an order for over $50 first class mail shipping is free. If an item is in stock it generally ships within 2 business days. Preorder items typically ship in about 3 weeks. If you place an order of both in stock and preorder items we will ship the in stock items immediately and then ship the preorder items when they become available, but don’t worry, there is only 1 shipping charge for both shipments.


What are the exchange and return policies?

If your item is damaged or we sent you the wrong item you will receive a full refund or we ship you a new one (if it’s the wrong item we pay for you to send it back). We only process refunds for orders within 30 days after we ship your item, after that it is yours for good. We will not take an item back if it has been altered, discolored, damaged, or any other signs of it not being new are apparent. If you purchased the wrong size we will send you a new one as long as you pay for the shipping and send us the old item back. Please see our sizing and garment info before your purchase to make sure this does not happen.


What is Naked Cash and how do I use it?

Naked Cash is cash we give you for interacting with our webpage. For example, for every item you buy you earn $1 in Naked Cash. Please see our member benefits section for more information on how to earn. To use the cash simply sign in and your balance is automatically deducted from your order total at checkout.


Is there a benefit to being one of the first people to buy an item?

Yes, there is a huge benefit to do this! For the first 10 people to buy any item they receive $0.10 in Naked Cash for every other person that buys the same item regardless of size and style. So lets say you are one of the first to buy a Lets Get Drunk and Make Some Bad Decisions shirt and then 100 other people buy it, you get $10.00 in Naked Cash!


What is the benefit to becoming a member?

Please see our member benefits section by clicking here.


Can I make my own Naked apparel?

Yes and we hope you do! In the future we hope to have an interactive way for you to upload designs and have people vote on them, but for now please send them to info@nakedcotton.com and we’ll let you know what we think. If it’s good enough we’ll give you money for it too!


Can I be a Naked Cotton model?

Yes you can. There are 2 ways. To become an official model please send us a photo and we’ll let you know what we think. If you happen to be in the San Francisco bay area you could be in our next photo shoot! The other non-official way is to send us a photo of you in the clothes you bought from us. Soon we will be posting all of the photos online for the whole world to see!


Can I get the phone number of one of the Naked Cotton models?

As of right now we’re very sorry but they asked us not to. Although if you’re really interested let us know and we can probably work something out!


How can I contact a Naked Cotton Team member?

You can either email us at: info@nakedcotton.com or visit our contact page by clicking here.


Is there sales tax?

Only if you live in California, in which case it is 8.5%.


Can I get a shirt in a different color than is offered on the webpage?

Yes you can. Soon we will also offer a custom design section just for those kinds of needs. In the mean time please visit our contact page and tell us what you want and we will work with you to make it. Some additional charges may apply.


Is wholesale pricing available?

Yes, if you are a retailer or looking to place a large order, please email us at info@nakedcotton.com and we can help you further.


Do you ship internationally?

For now we do not but we intend to in the future. Sorry for the inconvenience.


What if I don’t see my answer on the FAQ page?

Please visit our contact page or email us at info@nakedcotton.com and we will get back to you.